Account Manager

About aematic

aematic is the optimization and measurement layer for advertising on AI answer-engines, starting with OpenAI’s ChatGPT. As advertising opens up on AI assistants, advertisers need real tooling to plan, launch, optimize, and measure campaigns on a channel the native consoles barely support. aematic runs the full loop for the advertiser: research the account, plan and launch campaigns, manage bids, and measure outcomes. We work for the advertiser, not the auction. The product is live with paying customers.

The role

You own the customer after they sign. Your job is to make every account see measurable profit on its AI ad spend, renew, and expand. You are the operator who turns a signed deal into a live, growing, referenceable account.

What you will do

• Own onboarding, activation, retention, and expansion for your book of accounts.
• Get customers live fast, then drive the optimization loop with them: campaign performance, bid strategy, and measurement.
• Own the health, renewal, and growth of your accounts; expansion is a core metric.
• Translate results into clear narratives the customer can take to their own leadership.
• Work alongside sales and marketing, and partner closely with engineering on customer-driven product needs.
• Turn your best accounts into references that help win the next deal.

What we are looking for

• 3+ years in account management, customer success, or media account work, ideally in adtech, martech, agency, or SaaS.
• Fluency with performance advertising metrics (CAC, ROAS, conversion, incrementality) and the ability to explain them plainly.
• A retention-and-expansion track record, not just support; you have grown accounts, not only kept them.
• Hands-on comfort inside an ad platform or optimization tool; you are happy in the weeds of a campaign.
• Ownership mindset in an early-stage environment where the playbook is still being written.

Nice to have

• Direct experience in DTC, SaaS, home services, or travel advertising.
• Background running paid media for clients or in-house.

Why now

You are joining as the category is created. The accounts you build now become the proof points the whole company grows on.